Return policy

DELIVERY

Our prices do not include delivery costs. All orders can be shipped to all countries in the European Union. We work hard to process your order as quickly and carefully as possible, within 24 hours. Once we have shipped the order you will receive an e-mail with a track and trace code so you can keep track of your order and when it will be delivered. 

We can arrange international delivery at additional cost. When you prefer to have more information about international shipping cost and your country is outside of the EU, please send an email to webshop@casagitane.com. We will contact you as soon as possible to give you an exact quote of delivery prices. 

Some products are made by hand only after an order is placed and can’t be shipped immediately. For this reason, once the payment is received, it can take up to 8 weeks for us to ship the order. We always do our best to complete all orders as soon as possible. We will ship the items which are in stock immediately and inform you about the delivery of the pre-order items separately.

Which courier will deliver your package to you depends on the size of your item. Items like chairs, lamps, side tables and oddities will be shipped with DHL, or POST NL global pack. 

Please note that we are unable to change a delivery address once the order has been dispatched. If the courier hasn’t been able to deliver your parcel, new attempts will be at your own expense.

Shipping costs with depend on the size of your item, the departure of the shipment will take place the next day you after placing the order at Casa Gitane. Delivery is up to your front door at the ground floor. Please take in mind that the courier will make one attempt to deliver your treasure, so make sure you are home at the day of delivery. If you’re not at home when the courier comes, he will take your item back to the warehouse. A second delivery attempt is on your own expense. 

We are not responsible for any duties, taxes or brokerage charges that may be incurred when the package is imported into your country. Any additional shipping costs, customs fees and taxes incurred for rejected or returned to shipper packages will be the responsibility of the customer.

RETURNS

If for any reason you are not satisfied with your treasure, you may return it within 14 days of receipt. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your items must be unused and in the same condition that you received it. It must also be in the original packaging.  If the products are bespoke/customised to your specification we can not accept returns unless the item is faulty.

Non-refundale items

Custom made products, clearence items and our giftcards are not refundable. We are unable to accept any items that have been returned outside the return period, or that aren't in the original packaging or in an unsellable condition. If you purchased something and the price drops after the purchase, we can't offer a refund on the difference.

When you want to return your treasure to us, please send us an e-mail at webshop@casagitane.com and include your order and payment confirmations.

You can send the items to our warehouse, please note that the shipping costs are on your own expense. Please ensure the item you return will be handled with care. We are not responsible for any damages that happen during the return shipment or for the loss of your item during shipment. We recommend using a postal service that insures the value of your returned products or gives you a proof of posting. Damaged items will not be accepted. The item must be returned undamaged and with the labels attached. Once we receive your return, all goods will be inspected. Once the item has been accepted the item will be refunded within 10 working days.

To return your order, please fill in the complete return form you have received and attach it to your package. Please send the package to the following address:

Casa Gitane
Fortweg 3
Hal 12 (toevoeging)
1471EB Kwadijk